• Demystify Cyber

Fact Sheet - Remote access scams

Updated: Mar 23

Remote access scams are types of fraud that include faked technical support and faked refunds. The criminals aim to convince their potential target that their computer has malware and needs fixing, or that they have overpaid a subscription service and are due a

refund. Once they gain traction with this marrative, the criminals then tell the target that they

need to download remote access software so the computer can be fixed, or so a form can

be completed for the refund. These scams may be via cold calling, text message, web site

pop-ups or via emails.

Prevention

1. Remember that telecommunications and computer companies do not proactively call

people unsolicited to tell them there is malware on their computers.

2. Do not give remote access of your computer to anyone unless you can confirm the

request is legitimate and from a genuine technical support company with which you do business.

3. Do not believe pop-ups that state your computer has malware and suggest you call a

number or download and run software to repair it.

4. If you have already been scammed delete any software they asked you to install, change

your passwords, call your financial institutions to cancel any credit card that may have been

provided to the scammer and to attempt to claim back any money that has been scammed.

5. If you have already been scammed ensure you report it to the appropriate authorities

……………………………………………………………………………………………………………


What to do if you are a victim of cybercrime


• Australia, please report the matter via https://www.cyber.gov.au/report

• UK, please report via report.ncsc.gov.uk

• USA, please report via https://www.ic3.gov/

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Written by A. Turner

© A. Turner 2021 https://www.demystifycyber.com.au/

Provided for general information and education purposes

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